Best Auction Warranty & Return Policy

Warranty

Starting March 8th, 2022, Best Auction has a new policy related to the warranty of the products and services sold on the www.bestauction.ca website. 
All sales are final now, and there is no warranty! You are strongly advised to test your items during the pickup. There are designated test areas in all pickup locations.
Our staff will gladly help you if you need assistance. Once the purchased items left the store, the sale becomes final.
You automatically accept all of our terms and conditions by participating in our online auction.

Return Policy
Our Return Policy covers the following cases:
☑ Misrepresented item
☑ Missing parts. Only in case, it was impossible to establish the missing parts during the pickup.


Procedure
1. Send us an email to contact@shopcrateauction.ca with a brief explanation of the issue.
2. After receiving a confirmation email (it could take up to 3 business days), please bring the item to the pickup location. Please bring with you proof of the purchase.
The item must be in the original package and the original unused condition.
3. Our customer service representative will evaluate the problem. You may be required to explain and/or demonstrate the issue.
We may require to leave the item with us for further evaluation and testing!
4. You will receive your full or partial refund to your registered credit card. Please be aware that the process could take up to 10 business days!


Best Practices
☑ Check your item on site when you pick it up.
☑ Keep all documents related to the purchase at least until the end of the warranty period.
☑ Let us know as soon as you notice a problem with your item. Do not wait until the last moment.


This section is an integral part of our Terms & Conditions, and by creating an account and participating in our auctions, you agree with them.